/* =====================================================================
   Module Support — CSS back-office admin
   À concaténer avec support.css (ou charger séparément)
   ===================================================================== */

/* ----- Inbox 3 colonnes ----- */
.support-admin-inbox {
    max-width: 100%;
    position: relative;
}

.support-admin-header {
    margin-bottom: 20px;
}

.support-admin-kpis {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 12px;
    margin: 16px 0;
}

.support-kpi {
    background: white;
    border-radius: 8px;
    padding: 14px 18px;
    border-left: 4px solid #ccc;
}

.support-kpi--open { border-left-color: #F0A040; }
.support-kpi--waiting { border-left-color: #6B9ECE; }
.support-kpi--resolved { border-left-color: #7EC8A3; }
.support-kpi--breached { border-left-color: #E57373; }

.support-kpi__value {
    display: block;
    font-size: 28px;
    font-weight: 700;
    line-height: 1;
    color: #333;
}

.support-kpi__label {
    display: block;
    font-size: 12px;
    color: #666;
    margin-top: 4px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.support-admin-tabs {
    display: flex;
    gap: 8px;
    margin-top: 12px;
}

.support-admin-grid {
    display: grid;
    grid-template-columns: 380px minmax(0, 1fr);
    gap: 16px;
    height: 800px
    min-height: 600px;
}

.support-admin-col {
    background: white;
    border-radius: 8px;
    overflow: hidden;
    display: flex;
    flex-direction: column;
}

.support-admin-col--list {
    border: 1px solid #e5e5e5;
    align-self: start;
    max-height: 400px;
    overflow-y: auto;
}

.support-admin-col--thread {
    border: 1px solid #e5e5e5;
}

.support-admin-col--context-inline {
    position: absolute;
    top: 580px;
    left: 0;
    width: 380px;
    padding: 12px;
    background: #fafbfc;
    border: 1px solid #e5e5e5;
    border-radius: 8px;
}

/* ----- Filtres ----- */
.support-admin-filters {
    padding: 12px;
    border-bottom: 1px solid #eee;
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.support-admin-search {
    font-size: 13px;
}

.support-admin-filter-select {
    font-size: 12px;
}

/* ----- Ticket list ----- */
.support-admin-ticket-list {
    flex: 1;
    overflow-y: auto;
}

.support-admin-ticket-item {
    display: block;
    padding: 12px 14px;
    border-bottom: 1px solid #f0f0f0;
    text-decoration: none;
    color: inherit;
    transition: background 0.12s;
}

.support-admin-ticket-item:hover {
    background: #f9fafc;
}

.support-admin-ticket-item.is-active {
    background: #E3EEF9;
    border-left: 3px solid #6B9ECE;
    padding-left: 11px;
}

.support-admin-ticket-item__top {
    display: flex;
    align-items: center;
    gap: 6px;
    margin-bottom: 4px;
    font-size: 11px;
    color: #888;
}

.support-admin-ticket-item__ref {
    font-family: monospace;
    font-size: 11px;
    color: #666;
}

.support-admin-ticket-item__date {
    margin-left: auto;
}

.support-admin-ticket-item__subject {
    font-size: 13px;
    font-weight: 600;
    color: #333;
    margin-bottom: 4px;
    line-height: 1.3;
}

.support-admin-ticket-item__bottom {
    display: flex;
    justify-content: space-between;
    align-items: center;
    font-size: 11px;
    color: #888;
}

/* Priorité dots */
.support-priority-dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    flex-shrink: 0;
}

.support-priority-dot--low { background: #ccc; }
.support-priority-dot--normal { background: #6B9ECE; }
.support-priority-dot--high { background: #F0A040; }
.support-priority-dot--urgent { background: #E57373; }

.support-sla-breach {
    color: #E57373;
    font-size: 12px;
    font-weight: 700;
}

/* Badges plan */
.badge-plan-starter { background: #EEE; color: #666; padding: 2px 8px; border-radius: 10px; font-size: 10px; text-transform: uppercase; }
.badge-plan-pro { background: #E3EEF9; color: #3B6D96; padding: 2px 8px; border-radius: 10px; font-size: 10px; text-transform: uppercase; }
.badge-plan-expert { background: #DCCEF0; color: #5D4E8C; padding: 2px 8px; border-radius: 10px; font-size: 10px; text-transform: uppercase; }
.badge-plan-trial { background: #FDF5E0; color: #8B6F1F; padding: 2px 8px; border-radius: 10px; font-size: 10px; text-transform: uppercase; }

.badge-priority-low { background: #EEE; color: #666; }
.badge-priority-normal { background: #E3EEF9; color: #3B6D96; }
.badge-priority-high { background: #FCEFDC; color: #B8730A; }
.badge-priority-urgent { background: #FDE4E0; color: #A04238; }

/* ----- Thread admin ----- */
.support-admin-thread {
    display: flex;
    flex-direction: column;
    height: 100%;
}

.support-admin-thread__header {
    padding: 16px;
    border-bottom: 1px solid #eee;
    background: #fafbfc;
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 10px;
}

.support-admin-thread__actions {
    display: flex;
    gap: 6px;
    align-items: center;
}

.support-admin-thread__tags {
    padding: 10px 16px;
    border-bottom: 1px solid #f0f0f0;
    background: white;
    display: flex;
    align-items: center;
    gap: 6px;
    flex-wrap: wrap;
}

.support-tag {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 3px 10px;
    border-radius: 12px;
    color: white;
    font-size: 11px;
    font-weight: 500;
}

.support-tag__remove {
    background: rgba(0, 0, 0, 0.2);
    border: none;
    color: white;
    border-radius: 50%;
    width: 16px;
    height: 16px;
    font-size: 12px;
    cursor: pointer;
    padding: 0;
    line-height: 1;
    flex-shrink: 0;
}

.support-tag-input {
    border: 1px dashed #ccc;
    border-radius: 12px;
    padding: 3px 10px;
    font-size: 11px;
    background: white;
    min-width: 120px;
}

.support-admin-thread__messages {
    flex: 1;
    overflow-y: auto;
    padding: 16px;
}

.support-msg {
    margin-bottom: 14px;
    padding: 12px 14px;
    border-radius: 8px;
    max-width: 90%;
}

.support-msg--tenant {
    background: #EDE9F5;
    border-left: 3px solid #9B8EC5;
    margin-right: auto;
    border-bottom-left-radius: 2px;
}

.support-msg--admin {
    background: #E5F2EC;
    border-right: 3px solid #7EC8A3;
    margin-left: auto;
    border-bottom-right-radius: 2px;
}

.support-msg--internal-note {
    background: #FDF5E0;
    border-left: 3px solid #F0DBA5;
    max-width: 100%;
}

.support-msg--system {
    text-align: center;
    font-size: 11px;
    color: #999;
    padding: 6px 0;
    margin: 12px 0;
    border-top: 1px dashed #eee;
    border-bottom: 1px dashed #eee;
}

.support-msg--system span {
    margin-left: 10px;
}

.support-msg__header {
    display: flex;
    justify-content: space-between;
    font-size: 11px;
    color: #888;
    margin-bottom: 6px;
}

.support-msg__body {
    font-size: 14px;
    line-height: 1.5;
    color: #222;
    white-space: pre-wrap;
    word-wrap: break-word;
}

.support-msg__attachments {
    margin-top: 10px;
    padding-top: 8px;
    border-top: 1px dashed #ccc;
    display: flex;
    flex-direction: column;
    gap: 4px;
    font-size: 13px;
}

.support-msg__attachments a {
    color: #6B9ECE;
    text-decoration: none;
}

/* ----- Reply form ----- */
.support-admin-thread__reply {
    padding: 10px 16px 12px;
    border-top: 1px solid #eee;
    background: #fafbfc;
    max-height: 300px;
    overflow-y: auto;
    flex-shrink: 0;
}

.support-admin-thread__reply-tabs {
    display: flex;
    gap: 4px;
    margin-bottom: 10px;
}

.tab-btn {
    background: transparent;
    border: none;
    padding: 6px 12px;
    border-radius: 4px;
    font-size: 13px;
    cursor: pointer;
    color: #666;
}

.tab-btn.is-active {
    background: white;
    color: #6B9ECE;
    font-weight: 600;
}

.support-admin-empty {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    height: 100%;
    color: #888;
    font-size: 14px;
    gap: 10px;
}

/* ----- Pagination ----- */
.support-admin-pagination {
    padding: 10px;
    border-top: 1px solid #eee;
    font-size: 12px;
}

/* ----- Context panel (colonne droite) ----- */
.support-admin-context {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.support-admin-context__card {
    background: white;
    border: 1px solid #e5e5e5;
    border-radius: 8px;
    padding: 14px;
}

.support-admin-context__title {
    margin: 0 0 10px 0;
    font-size: 12px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: #666;
}

.support-admin-context__tenant-name {
    font-size: 15px;
    font-weight: 600;
    color: #333;
    margin-bottom: 2px;
}

.support-admin-context__tenant-email a {
    color: #6B9ECE;
    font-size: 13px;
    text-decoration: none;
}

.support-admin-context__links {
    margin-top: 10px;
    display: flex;
    gap: 4px;
    flex-wrap: wrap;
}

.support-admin-context__stats {
    list-style: none;
    padding: 0;
    margin: 0;
}

.support-admin-context__stats li {
    display: flex;
    justify-content: space-between;
    padding: 6px 0;
    border-bottom: 1px dashed #eee;
    font-size: 13px;
}

.support-admin-context__stats li:last-child {
    border-bottom: none;
}

.support-admin-context__stats span {
    color: #666;
}

.support-admin-context__previous-tickets {
    list-style: none;
    padding: 0;
    margin: 0;
}

.support-admin-context__previous-tickets li {
    border-bottom: 1px solid #f0f0f0;
}

.support-admin-context__previous-tickets a {
    display: block;
    padding: 8px 0;
    text-decoration: none;
    color: #333;
    font-size: 12px;
}

.support-admin-context__previous-tickets strong {
    font-family: monospace;
    color: #6B9ECE;
    margin-right: 6px;
}

.support-admin-context__previous-tickets em {
    float: right;
    font-style: normal;
    color: #888;
    font-size: 11px;
}

.support-admin-context__field {
    margin-bottom: 8px;
    font-size: 12px;
}

.support-admin-context__field span {
    display: block;
    color: #888;
    text-transform: uppercase;
    letter-spacing: 0.3px;
    margin-bottom: 2px;
    font-size: 10px;
}

.support-admin-context__field small {
    color: #333;
    font-size: 12px;
    word-break: break-all;
}

.support-admin-context__field small a {
    color: #6B9ECE;
}

/* ----- Responsive ----- */
@media (max-width: 1200px) {
    .support-admin-grid {
        grid-template-columns: 320px minmax(0, 1fr);
        height: calc(100vh - 10px);
        min-height: 600px;
    }
}
@media (max-width: 900px) {
    .support-admin-grid {
        grid-template-columns: minmax(0, 1fr);
        height: auto;
    }
    .support-admin-col--list {
        max-height: 400px;
    }
    .support-admin-kpis {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}