/* ================================================================
   Module Support — Styles spécifiques
   Ne définit QUE les classes propres au module Support.
   Les classes génériques (.btn, .card, .form-input, .table, .alert,
   .page-header, .page-title, .page-subtitle, etc.) viennent de attimo.css.
   ================================================================ */

/* ====================================================================
   1) Filtres de tickets (pills)
   ==================================================================== */

.support-filters {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    align-items: center;
}

.support-filters__label {
    color: var(--color-text-light);
    font-size: 13px;
    margin-right: 8px;
}

.support-filter-pill {
    padding: 6px 14px;
    border-radius: var(--radius-pill);
    background: var(--color-white);
    color: var(--color-text-light);
    text-decoration: none;
    font-size: 13px;
    font-weight: 500;
    border: 1px solid var(--color-border);
    transition: var(--transition-fast);
    line-height: 1.4;
}

.support-filter-pill:hover {
    border-color: var(--color-primary);
    color: var(--color-primary);
}

.support-filter-pill.is-active {
    background: var(--color-primary);
    color: white;
    border-color: var(--color-primary);
}

/* ====================================================================
   2) Badges de statut tickets
   ==================================================================== */

.support-status-badge {
    display: inline-block;
    padding: 4px 12px;
    border-radius: var(--radius-pill);
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.3px;
    line-height: 1.4;
}

.support-status-badge--open {
    background: rgba(232, 153, 141, 0.18);
    color: #B8503F;
}

.support-status-badge--pending_admin {
    background: rgba(240, 219, 165, 0.4);
    color: #8B6914;
}

.support-status-badge--pending_customer {
    background: rgba(107, 158, 206, 0.18);
    color: #3B6D96;
}

.support-status-badge--resolved {
    background: rgba(126, 200, 163, 0.18);
    color: #2E7D4F;
}

.support-status-badge--closed {
    background: var(--color-border-light);
    color: var(--color-text-light);
}

/* ====================================================================
   3) Thread des messages (page show ticket)
   ==================================================================== */

.support-messages {
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.attimo-message {
    padding: 14px 18px;
    border-radius: var(--radius-md);
    max-width: 85%;
}

.attimo-message--tenant {
    background: rgba(155, 142, 197, 0.10);
    border: 1px solid rgba(155, 142, 197, 0.25);
    margin-left: auto;
    border-bottom-right-radius: 4px;
}

.attimo-message--admin {
    background: rgba(126, 200, 163, 0.10);
    border: 1px solid rgba(126, 200, 163, 0.30);
    margin-right: auto;
    border-bottom-left-radius: 4px;
}

.attimo-message__header {
    display: flex;
    justify-content: space-between;
    align-items: baseline;
    margin-bottom: 8px;
    font-size: 12px;
}

.attimo-message__author {
    color: var(--color-text);
    font-weight: 600;
}

.attimo-message__date {
    color: var(--color-text-light);
}

.attimo-message__body {
    font-size: 14px;
    line-height: 1.6;
    color: var(--color-text);
    white-space: pre-wrap;
    word-wrap: break-word;
}

.attimo-message__attachments {
    margin-top: 12px;
    padding-top: 12px;
    border-top: 1px dashed var(--color-border);
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.attimo-message-system {
    text-align: center;
    font-size: 12px;
    color: var(--color-text-light);
    padding: 10px 0;
    margin: 4px 0;
    border-top: 1px dashed var(--color-border-light);
    border-bottom: 1px dashed var(--color-border-light);
}

.attimo-message-system__date {
    margin-left: 10px;
    color: var(--color-text-placeholder);
}

/* ====================================================================
   4) Pièces jointes
   ==================================================================== */

.attimo-attachment {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 6px 10px;
    background: var(--color-white);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-sm);
    font-size: 13px;
    color: var(--color-text);
    text-decoration: none;
    transition: var(--transition-fast);
}

.attimo-attachment:hover {
    border-color: var(--color-primary);
    color: var(--color-primary);
}

.attimo-attachment__size {
    color: var(--color-text-light);
    font-size: 11px;
}

.attimo-attachment--infected {
    background: rgba(229, 115, 115, 0.10);
    border-color: var(--color-danger);
    color: #C62828;
}

.attimo-attachment--pending {
    background: rgba(240, 219, 165, 0.20);
    border-color: var(--color-warning);
    color: #8B6914;
}

/* ====================================================================
   5) Suggestions FAQ déflectives (sur formulaire création ticket)
   ==================================================================== */

.support-suggestions {
    background: rgba(240, 219, 165, 0.20);
    border-left: 3px solid var(--color-warning);
    padding: 16px 20px;
    border-radius: var(--radius-sm);
    margin: 16px 0 24px 0;
}

.support-suggestions__title {
    margin: 0 0 12px 0;
    font-size: 14px;
    font-weight: 600;
    color: #8B6914;
}

.support-suggestion-item {
    margin-bottom: 8px;
    padding: 10px 12px;
    background: var(--color-white);
    border-radius: var(--radius-sm);
    transition: var(--transition-fast);
}

.support-suggestion-item:last-child {
    margin-bottom: 0;
}

.support-suggestion-item a {
    color: var(--color-text);
    text-decoration: none;
    display: block;
}

.support-suggestion-item a:hover {
    color: var(--color-primary);
}

.support-suggestion-item strong {
    display: block;
    margin-bottom: 4px;
    font-size: 14px;
}

.support-suggestion-item p {
    margin: 0;
    font-size: 12px;
    color: var(--color-text-light);
}

/* ====================================================================
   6) FAQ — grille catégories + cartes articles
   ==================================================================== */

.support-faq-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(min(340px, 100%), 1fr));
    gap: 24px;
}

.support-faq-category .card-title a {
    color: var(--color-text);
    text-decoration: none;
}

.support-faq-category .card-title a:hover {
    color: var(--color-primary);
}

.support-faq-articles-mini {
    list-style: none;
    padding: 0;
    margin: 0;
}

.support-faq-articles-mini li {
    margin-bottom: 8px;
    padding-left: 12px;
    position: relative;
}

.support-faq-articles-mini li:before {
    content: "›";
    position: absolute;
    left: 0;
    color: var(--color-text-placeholder);
}

.support-faq-articles-mini a {
    color: var(--color-primary);
    text-decoration: none;
    font-size: 14px;
}

.support-faq-articles-mini a:hover {
    text-decoration: underline;
}

.support-link-arrow {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    margin-top: 12px;
    font-size: 13px;
    color: var(--color-primary);
    text-decoration: none;
    font-weight: 500;
}

.support-link-arrow:hover {
    text-decoration: underline;
}

.support-faq-articles-list {
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.support-faq-article-card {
    display: block;
    text-decoration: none;
    color: inherit;
    transition: var(--transition-fast);
}

.support-faq-article-card:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(107, 158, 206, 0.15);
}

.support-faq-article-card h3 {
    margin: 0;
}

.support-faq-article-card__category {
    display: inline-block;
    font-size: 11px;
    color: var(--color-secondary);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    font-weight: 600;
}

.support-faq-article-content {
    line-height: 1.7;
    color: var(--color-text);
}

.support-faq-article-content h2,
.support-faq-article-content h3 {
    margin-top: 28px;
    margin-bottom: 14px;
}

.support-faq-article-content p {
    margin-bottom: 16px;
}

.support-faq-article-content ul,
.support-faq-article-content ol {
    margin-bottom: 16px;
    padding-left: 24px;
}

.support-faq-article-content li {
    margin-bottom: 8px;
}

.support-faq-article-content code {
    background: var(--color-bg-light);
    padding: 2px 6px;
    border-radius: 3px;
    font-size: 13px;
    font-family: 'Courier New', monospace;
}

.support-faq-article-content pre {
    background: var(--color-bg-light);
    padding: 16px;
    border-radius: var(--radius-sm);
    overflow-x: auto;
    margin-bottom: 16px;
}

.support-faq-article-content img {
    max-width: 100%;
    height: auto;
    border-radius: var(--radius-sm);
    margin: 16px 0;
}

/* ====================================================================
   7) Drawer latéral (header tenant)
   ==================================================================== */

.attimo-support-drawer-container {
    position: fixed;
    top: 0;
    right: 0;
    bottom: 0;
    width: 420px;
    max-width: 90vw;
    background: var(--color-white);
    box-shadow: -2px 0 20px rgba(0, 0, 0, 0.15);
    z-index: 9999;
    overflow-y: auto;
}

.attimo-support-overlay {
    position: fixed;
    inset: 0;
    background: rgba(0, 0, 0, 0.4);
    z-index: 9998;
}

body.attimo-support-drawer-open {
    overflow: hidden;
}

.attimo-support-drawer {
    display: flex;
    flex-direction: column;
    height: 100%;
}

.attimo-support-drawer__header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 18px 20px;
    border-bottom: 1px solid var(--color-border);
    background: var(--color-bg-light);
}

.attimo-support-drawer__title {
    margin: 0;
    font-size: 18px;
    font-weight: 600;
    color: var(--color-text);
}

.attimo-support-drawer__close {
    background: transparent;
    border: none;
    font-size: 24px;
    cursor: pointer;
    color: var(--color-text-light);
    padding: 0 8px;
    line-height: 1;
}

.attimo-support-drawer__close:hover {
    color: var(--color-text);
}

.attimo-support-drawer__actions {
    display: flex;
    gap: 8px;
    padding: 16px 20px;
    border-bottom: 1px solid var(--color-border);
}

.attimo-support-drawer__actions .btn {
    flex: 1;
    text-align: center;
    font-size: 13px;
    padding: 8px 12px;
}

.attimo-support-drawer__section {
    padding: 16px 20px;
}

.attimo-support-drawer__subtitle {
    font-size: 13px;
    font-weight: 600;
    color: var(--color-text-light);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    margin: 0 0 12px 0;
}

.attimo-support-drawer__empty {
    color: var(--color-text-light);
    font-style: italic;
    font-size: 14px;
    text-align: center;
    padding: 20px 0;
}

.attimo-support-drawer__link {
    display: block;
    text-align: center;
    margin-top: 12px;
    padding: 8px;
    font-size: 13px;
    color: var(--color-primary);
    text-decoration: none;
}

.attimo-support-drawer__link:hover {
    text-decoration: underline;
}

.attimo-support-ticket-row {
    display: flex;
    gap: 10px;
    padding: 12px;
    background: var(--color-bg-light);
    border: 1px solid var(--color-border);
    border-radius: var(--radius-sm);
    text-decoration: none;
    color: var(--color-text);
    margin-bottom: 8px;
    transition: var(--transition-fast);
}

.attimo-support-ticket-row:hover {
    background: var(--color-border-light);
    border-color: var(--color-primary);
}

.attimo-support-ticket-row__status-dot {
    width: 10px;
    height: 10px;
    border-radius: var(--radius-full);
    margin-top: 5px;
    flex-shrink: 0;
}

.attimo-support-ticket-row__status-dot[data-status="open"] { background: var(--color-accent); }
.attimo-support-ticket-row__status-dot[data-status="pending_customer"] { background: var(--color-primary); }
.attimo-support-ticket-row__status-dot[data-status="pending_admin"] { background: var(--color-warning); }
.attimo-support-ticket-row__status-dot[data-status="resolved"] { background: var(--color-success); }
.attimo-support-ticket-row__status-dot[data-status="closed"] { background: var(--color-border); }

.attimo-support-ticket-row__body {
    flex: 1;
    min-width: 0;
}

.attimo-support-ticket-row__meta {
    display: flex;
    gap: 8px;
    align-items: center;
    font-size: 12px;
    margin-bottom: 4px;
}

.attimo-support-ticket-row__ref {
    color: var(--color-text-light);
    font-family: monospace;
    font-size: 11px;
}

.attimo-support-ticket-row__status {
    color: var(--color-text-light);
}

.attimo-support-ticket-row__subject {
    font-size: 14px;
    font-weight: 500;
    line-height: 1.3;
    margin-bottom: 4px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.attimo-support-ticket-row__footer {
    display: flex;
    gap: 12px;
    font-size: 11px;
    color: var(--color-text-light);
}

/* ====================================================================
   8) Bouton drawer dans header tenant
   ==================================================================== */

.attimo-support-header-btn-wrapper {
    display: inline-block;
    position: relative;
    margin: 0 8px;
}

.attimo-support-header-btn {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 6px 12px;
    background: transparent;
    border: 1px solid var(--color-border);
    border-radius: var(--radius-sm);
    color: var(--color-text);
    cursor: pointer;
    font-size: 14px;
    transition: var(--transition-fast);
    position: relative;
}

.attimo-support-header-btn:hover {
    background: var(--color-bg-light);
    border-color: var(--color-primary);
    color: var(--color-primary);
}

.attimo-support-header-btn__label {
    font-weight: 500;
}

.attimo-support-header-btn__badge {
    position: absolute;
    top: -6px;
    right: -6px;
    background: var(--color-accent);
    color: white;
    font-size: 11px;
    font-weight: 700;
    padding: 2px 6px;
    border-radius: var(--radius-pill);
    min-width: 18px;
    text-align: center;
    line-height: 1.2;
}

/* ====================================================================
   9) Responsive
   ==================================================================== */

@media (max-width: 768px) {
    .attimo-support-drawer-container {
        width: 100vw;
        max-width: 100vw;
    }

    .attimo-support-header-btn__label {
        display: none;
    }

    .attimo-message {
        max-width: 95%;
    }

    .support-faq-grid {
        grid-template-columns: minmax(0, 1fr);
    }
}